Online Blackmail or Threats
What to Do Now
Do not respond to demands. Keep messages, usernames, dates and links. Secure the account and report on the platform.
What Not to Do
Do not pay, negotiate alone or delete evidence.
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DeraSafeSafety Starts with Awareness
DeraSafeSafety Starts with AwarenessPractical response
What to Do When Something Goes Wrong Online
Something happened online. What should you do first?
DeraSafe provides awareness and general guidance only. It does not receive reports, investigate incidents or replace official authorities or qualified professionals. If someone is in immediate danger, contact the appropriate official emergency service.
Account Hacked
What to Do Now
Change the password from a trusted device, sign out of unknown sessions and turn on two-step verification.
What Not to Do
Do not reuse the old password or share verification codes.
Cyberbullying
What to Do Now
Keep evidence, block or restrict the account and report the abuse. Speak to a trusted adult.
What Not to Do
Do not respond with abuse or spread harmful content.
Scam or Fraud
What to Do Now
Stop contact, verify through the organization’s official channel and report the account or message.
What Not to Do
Do not send money, passwords or verification codes.
Privacy Violation or Impersonation
What to Do Now
Document the profile or post, report it on the platform and secure affected accounts.
What Not to Do
Do not argue publicly or ask others to spread the harmful content.
Harmful or Disturbing Content
What to Do Now
Close the content, avoid resharing it and speak to a trusted adult if it is upsetting.
What Not to Do
Do not keep watching or send it to friends.
Child Safety Concern
What to Do Now
Preserve the relevant details, stop contact and seek support from a trusted adult and the appropriate official service.
What Not to Do
Do not investigate alone or confront the person.
Secure Your Account
Use a unique password, enable two-step verification and review active sessions.
Report on the Platform
Use the platform’s reporting and blocking tools when available.